Privacy Policy (The Citadel / The Flow of the Phoenix)
Last updated: August 18, 2026
This Privacy Policy explains how The Citadel (a learning platform operated by The Flow of the Phoenix) collects, uses, and protects your information when you create an account, purchase a product, or use our courses.
1) Information We Collect
We may collect the following information:
We may collect the following information:
- Name and email address (account creation and communication)
- Billing and transaction details (processed securely by Stripe via Thinkific Payments; we do not store full card numbers)
- Course enrollment and progress data (to provide access and improve the learning experience)
- Basic technical data (such as device/browser information and IP address) for security and platform functionality
2) How We Use Your Information
We use your information to:
We use your information to:
- Create and manage your account
- Deliver course access and digital content you purchase
- Send essential emails related to your account, purchases, and course access
- Provide customer support and respond to requests
- Maintain platform security and prevent fraud
- Improve our courses and learning experience
3) Payments
Payments are processed through Stripe (via Thinkific Payments). Your payment information is handled by Stripe and Thinkific according to their security and privacy practices.
Payments are processed through Stripe (via Thinkific Payments). Your payment information is handled by Stripe and Thinkific according to their security and privacy practices.
4) Email Communications
We may email you about your account, purchases, and important updates. You may also receive optional marketing emails; you can unsubscribe from non-essential emails at any time using the link in the email.
We may email you about your account, purchases, and important updates. You may also receive optional marketing emails; you can unsubscribe from non-essential emails at any time using the link in the email.
5) Sharing of Information
We do not sell your personal information. We may share information with service providers only as needed to operate the platform (for example: Thinkific and Stripe) or to comply with legal obligations.
We do not sell your personal information. We may share information with service providers only as needed to operate the platform (for example: Thinkific and Stripe) or to comply with legal obligations.
6) Data Retention
We retain personal information as long as necessary to provide services, maintain records, comply with legal obligations, and resolve disputes.
We retain personal information as long as necessary to provide services, maintain records, comply with legal obligations, and resolve disputes.
7) Your Choices
You may request access, correction, or deletion of your personal information, subject to legal and operational requirements.
You may request access, correction, or deletion of your personal information, subject to legal and operational requirements.